Donbet Privacy Policy

This Privacy Policy explains how Donbet collects, uses, stores, and protects personal data belonging to registered account holders and visitors. The document applies to all interactions with our website, mobile services, customer support channels, and promotional communications. By creating an account or accessing our services, you confirm that you have read and understood the practices described below.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the regulatory standards set by the UK Gambling Commission. This policy was last updated in January 2026.

1. Data Controller Information

Donbet acts as the data controller for all personal information processed through our services. Our Data Protection Officer (DPO) is responsible for monitoring compliance and responding to data-related enquiries. All correspondence regarding data protection matters should be directed through your account dashboard.

2. Categories of Personal Data We Collect

We process several categories of personal data, each necessary for specific operational and regulatory purposes:

  • Identity data: full name, date of birth, gender, nationality, and copies of identification documents
  • Contact data: email address, residential address, and postal code
  • Financial data: payment method details, transaction history, and source of funds documentation
  • Account data: username, password, security questions, and gameplay preferences
  • Technical data: IP address, device type, browser version, operating system, and login timestamps
  • Behavioural data: gameplay activity, deposit patterns, session duration, and bonus usage
  • Communication data: records of correspondence with customer support and marketing preferences

3. Legal Basis for Processing

Our lawful basis for processing depends on the purpose. We rely on contractual necessity to deliver our services, legal obligation to comply with anti-money laundering and licensing requirements, legitimate interest for fraud prevention and service improvement, and consent for marketing communications and optional cookies.

4. Purposes of Data Processing

Donbet processes personal data for the following purposes:

  1. Account creation, verification, and ongoing management
  2. Identity verification (KYC) and age verification checks
  3. Anti-money laundering (AML) screening and reporting
  4. Processing deposits, withdrawals, and refunds
  5. Detecting fraud, collusion, and bonus abuse
  6. Monitoring responsible gambling indicators
  7. Delivering customer support and resolving disputes
  8. Sending service notifications and, where consented, marketing offers
  9. Meeting reporting obligations to the UK Gambling Commission and HMRC

5. Data Sharing and Third Parties

We share personal data only when necessary. Recipients may include:

  • Licensed payment processors and banking partners
  • Identity verification providers and credit reference agencies
  • Game software suppliers operating under strict confidentiality agreements
  • Regulatory authorities, including the UK Gambling Commission
  • Law enforcement bodies when required by valid legal request
  • Cloud hosting providers based within the UK or EEA

We do not sell personal data to third parties under any circumstances.

6. International Data Transfers

Where data is transferred outside the UK or European Economic Area, we apply appropriate safeguards. These include Standard Contractual Clauses approved by the UK Information Commissioner's Office and adequacy decisions recognised by UK authorities.

7. Data Retention Periods

Account data is retained for the duration of your relationship with Donbet and for a minimum of seven years following account closure, as required by anti-money laundering legislation. Marketing preferences are kept until withdrawal of consent. Technical logs are typically retained for 12 months.

8. Your Rights Under UK GDPR

You hold the following rights regarding your personal information:

  • Right of access: request a copy of data we hold about you
  • Right to rectification: correct inaccurate or incomplete information
  • Right to erasure: request deletion where legal grounds permit
  • Right to restriction: limit processing in specific circumstances
  • Right to portability: receive your data in a structured, machine-readable format
  • Right to object: challenge processing based on legitimate interests
  • Right to withdraw consent: revoke previously given permissions at any time

Requests are processed within one calendar month. Where verification is required, response times may extend slightly.

9. Security Measures

Donbet applies technical and organisational measures to safeguard data integrity. These include TLS 1.3 encryption for data in transit, AES-256 encryption for stored sensitive data, segregated database environments, restricted internal access based on role, and continuous security monitoring with intrusion detection systems.

10. Cookies and Tracking Technologies

Our website uses essential cookies for authentication and session management. Analytical and marketing cookies operate only with your explicit consent, which you may adjust through the cookie preferences panel at any time.

11. Children and Underage Protection

Donbet services are restricted to individuals aged 18 and over. Any account suspected of belonging to a minor is suspended immediately, and associated data is handled in accordance with safeguarding obligations.

12. Complaints and Supervisory Authority

If you believe your data has been mishandled, you may lodge a complaint with the UK Information Commissioner's Office (ICO). We encourage you to contact our Data Protection Officer first so we can address concerns directly.

13. Policy Updates

This Privacy Policy may be revised to reflect operational, legal, or regulatory changes. Material amendments will be communicated through your registered email address and posted on this page with a revised effective date.