Responsible Gaming Policy

At Donbet, we treat player wellbeing as a core operational requirement, not an afterthought. This policy outlines the safeguards, tools, and procedures we apply to help our customers in the United Kingdom maintain control over their gambling activity. The framework below aligns with the standards set by the UK Gambling Commission and the requirements of our operating licence.

1. Our Commitment to Player Protection

We acknowledge that gambling carries risk and that a minority of customers may develop harmful patterns of play. Donbet has integrated player protection into every stage of the customer journey, from registration through to ongoing account management. Our staff receive regular training on identifying markers of harm, and our systems monitor account activity for behavioural indicators that may suggest a player needs intervention or support.

Compliance with the Gambling Act 2005, the Licence Conditions and Codes of Practice (LCCP), and applicable data protection legislation is mandatory across all our operations.

2. Age Verification

Gambling on Donbet is restricted to individuals aged 18 or over. We verify the age and identity of every new customer before any deposit, wager, or withdrawal can be completed. Verification is carried out within 72 hours of account registration and may require:

  • A copy of a government-issued photo identification document
  • Proof of address dated within the last three months
  • Additional documentation where automated checks return inconclusive results

Accounts found to belong to underage individuals are closed immediately, all deposits are returned, and any winnings are forfeited.

3. Deposit and Spending Limits

Customers can set deposit limits at any time through their account settings. The following limit types are available:

  • Daily limits - applied across a 24-hour rolling period
  • Weekly limits - applied across a 7-day rolling period
  • Monthly limits - applied across a 30-day rolling period

Increases to deposit limits take effect only after a cooling-off period of 24 hours and require active reconfirmation. Reductions apply immediately. Loss limits and wager limits operate under the same conditions.

4. Reality Checks and Session Controls

Donbet displays reality check notifications during play. By default, a prompt appears every 60 minutes, summarising session duration, total wagered, and net result. Customers can adjust the frequency of these alerts in their account preferences. Time-out periods of 24 hours, one week, or one month can be activated without contacting customer support.

5. Self-Exclusion

A self-exclusion request removes a customer's ability to access their account and receive marketing communications for the duration selected. Self-exclusion periods available on Donbet are six months, one year, two years, and five years. Once a self-exclusion is activated, it cannot be reversed before the end of the selected period.

UK customers can also enrol in GAMSTOP, the national self-exclusion scheme. Registration with GAMSTOP restricts access to all online gambling operators licensed in Great Britain.

6. Identifying Problem Gambling

The following questions may help you assess your own gambling behaviour:

  • Do you gamble to escape stress, anxiety, or other emotional difficulties?
  • Have you ever borrowed money or sold possessions to fund gambling?
  • Has gambling affected your work, studies, or personal relationships?
  • Have you tried to cut back without success?
  • Do you chase losses by increasing stakes or session length?

Answering yes to one or more of these questions does not confirm a gambling disorder, but it suggests a review of your habits would be appropriate.

7. Support Organisations

Customers who require external support can contact independent organisations specialising in gambling-related harm:

  • GamCare - confidential advice, counselling, and the National Gambling Helpline
  • GAMSTOP - free self-exclusion across all GB-licensed operators
  • BeGambleAware - information, advice, and treatment referrals
  • Gordon Moody - residential treatment and outreach programmes

8. Family and Third-Party Concerns

If you are concerned about the gambling activity of a family member or another person who holds an account with Donbet, you may submit a third-party closure request. We will review the information provided, apply appropriate restrictions where justified, and respond within seven working days.

9. Policy Review

This Responsible Gaming Policy is reviewed annually and updated whenever regulatory requirements or internal procedures change. The version in force is the one published on our website. Customers are responsible for familiarising themselves with the current policy before continuing to use our services.