Donbet Terms and Conditions

1. Eligibility and Account Registration

You must be at least 18 years of age to register and play at Donbet. Verification of identity is mandatory in accordance with UK Gambling Commission requirements.

• One account is permitted per person, household, IP address, or shared device.
• You must provide accurate personal details, including legal name, date of birth, residential address, and a valid email.
• We reserve the right to request supporting documents at any stage, including proof of identity, proof of address, and proof of payment ownership.
• Accounts opened with false or misleading information will be closed, and any associated balances may be forfeited.

Self-excluded players registered with GAMSTOP will be prevented from opening an account during the active exclusion period.

2. Deposits and Payment Methods

All deposits made to Donbet must originate from a payment method held in your own name. We accept debit cards, e-wallets, and bank transfers approved for UK residents. Credit card deposits are not permitted under UK regulation.

• The minimum deposit amount is £10 unless otherwise stated.
• Funds are credited in pounds sterling (GBP).
• Donbet does not charge transaction fees, though your provider may apply its own charges.
• Deposited funds are held in a segregated client account, classified as medium-level protection under Gambling Commission rules.

3. Withdrawals and Verification

Withdrawal requests are processed within 24 hours of submission, subject to successful identity verification. Funds are returned via the same payment method used for the original deposit where technically possible.

• The minimum withdrawal amount is £10.
• The maximum daily withdrawal limit is £5,000, unless an alternative limit has been agreed in writing.
• Pending wagering requirements from active bonuses must be completed before withdrawal.
• Donbet may delay withdrawals where additional verification or anti-fraud checks are required.

4. Bonuses and Promotional Offers

Each promotion at Donbet is subject to specific terms published alongside the offer. The general bonus rules below apply to all promotional activity.

• Wagering requirements must be met within the timeframe stated in the offer terms, typically 30 days.
• The maximum bet permitted while a bonus is active is £5 per spin or hand.
• Bonus abuse, including pattern betting or low-risk strategies, will result in forfeiture of the bonus and any related winnings.
• Free spin winnings are credited as bonus funds unless stated otherwise.

We reserve the right to amend, suspend, or withdraw any promotion at any time.

5. Account Closure and Self-Exclusion

You may close your Donbet account at any time by contacting customer support. Self-exclusion options are available for periods of six months, one year, or five years.

• Once self-exclusion is activated, the request cannot be reversed during the exclusion period.
• Pending balances will be returned to the registered payment method following standard verification.
• Marketing communications cease immediately upon self-exclusion.

Responsible gambling tools, including deposit limits, loss limits, session reminders, and reality checks, are accessible from your account settings.

6. Prohibited Conduct

The following activities are strictly forbidden and may result in immediate account termination:

• Collusion between players or use of automated software.
• Money laundering, fraudulent chargebacks, or use of stolen payment instruments.
• Tampering with game outcomes or exploiting software malfunctions.
• Creating duplicate accounts to claim additional bonuses.

Any winnings derived from prohibited conduct will be voided.

7. Privacy and Data Protection

Donbet processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. Your information is used for account management, regulatory compliance, fraud prevention, and service improvement. You retain the right to access, correct, or request deletion of your personal data, subject to legal retention obligations.

8. Complaints and Dispute Resolution

Complaints should be submitted in writing to customer support. We will acknowledge receipt within 24 hours and aim to resolve the matter within eight weeks. Unresolved disputes may be referred to IBAS (Independent Betting Adjudication Service) for independent review.

9. Amendments to the Terms

Donbet may update these Terms and Conditions to reflect changes in regulation, operational practice, or service scope. Material changes will be notified by email at least 14 days before they take effect. Continued use of your account after that period constitutes acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any legal proceedings shall fall under the exclusive jurisdiction of the courts of England and Wales.